Ho ricevuto questa job offer e voglio condividerla con voi, giovani (e non) alla ricerca di una chance migliore all’estero:

Due to our growing business needs we are looking for: 
Customer Service Support/ IT analyst

Purpose of the job:
Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users.
Route problems to internal I.M. support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Administer and provide User Access and Exit controls.
Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention’s.

Principal Accountabilities:
Work closely with help desk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.
Work closely with I.M. support staff to obtain technical knowledge and to permanently solve chronic problems.
Projects: perform effectively as project leader or project team member as required for help desk projects and internal assignments.
Training: Be willing to participate in on the job and commercial training designed to enhance skills and support capabilities.

Knowledge, skills & experience:
Education – any formal background will be considered.
Analytical and systematic problem solving skills required.
The following will be considered an advantage:
Help desk, customer service, and support experience with problem solving involving hardware, software, and networks.
Phone support experience.
Technical helpdesk or technical call center experience.
Candidates without support experience can also apply.
Technical & customer specific training will be provided. 

Hands-on work experience with the following for experienced candidates:
Windows Operating systems
Clients: Windows8, Windows7, Windows XP
Servers: Windows 2008, Windows 2003, Windows 2000
Remote desktop connectivity applications (Bomgar, TeamViewer, LiveMeeting)
MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook
Internet browsers (e.g. Explorer, Chrome, Firefox)
Anti-virus and firewall software
PC Hardware knowledge
Desktop
Laptop
Peripheral devices (printers, scanners) 
Fluent English + Spanish or Italian

We offer:
Life insurance
Private health insurance
MultiSport Card
Lunch & leisure vouchers
Work place based in Krakow Business Park
Clear career path in a growing multinational organization

Link alla job offer <<<<< 

Good luck!

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